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Incident Response Policy
A clear path from the first report to closure, with roles, severity levels and a review afterwards.
Inside the document
- Definitions and severity
- Preparation
- Detection and reporting
- Assessment and escalation
- Containment, eradication and recovery
- Communication and notification
- Post-incident review
- Records
Plus document control, roles, exceptions, enforcement, review cycle and an auditor evidence checklist.
Sample clause · Containment, eradication and recoveryThe Incident Commander may authorise containment actions, including isolating systems or disabling accounts, without prior business approval where delay would increase harm.
What an auditor will check
A tested plan with named roles, incidents logged and classified, decisions and timelines recorded, notifications assessed and lessons turned into actions.
Reference mapping: ISO/IEC 27001:2022 Annex A 5.24, 5.25, 5.26, 5.27, 5.28, 6.8 · SOC 2 (2017 criteria) CC7.3, CC7.4, CC7.5 · NIST CSF 2.0 RS.MA-01, RS.CO-02, RC.RP-01, ID.IM-04. Starting point to be adapted by the organisation to its own context. Not legal advice.
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